Shipping policy

Free Shipping Every Day on all Orders over $49.99*

To automatically qualify for free shipping, orders must ship together on the same day to the same address within the continental US. Order subtotal must total over $49.99. Orders to Alaska and Hawaii are not eligible for free shipping unless otherwise stated. We reserve the right to choose best shipping methods. Orders containing frozen food items, cans, or bags of dog food cannot be shipped at this time.

Shipping

Orders that do not qualify for free shipping will be charged based on weight, shipping method, and destination. Please be aware that we do not control shipping prices and these prices are calculated through their respected company servers. Also keep in mind, that USPS services are not guaranteed services. For example, priority 2-day mail simply means that the best-case scenario is that the package will arrive to your door within 2 days. However, being that this is not guaranteed service, the package could take longer to arrive. If you need the package by a certain date, we advise using UPS services.

While The Wholistic Pet takes all efforts to ensure all packages are delivered as ordered, the shipping carrier is responsible for the delivery of all packages on time and free of damages. Certain circumstances can arise where the carrier is unable to deliver based on weather, remoteness, etc.

International Shipping

Orders ship using USPS or UPS services. We reserve the right to choose best shipping method. Please allow 5-10 business days after the order has left our facility. Shipping times are not guaranteed. The Wholistic Pet is not responsible for customs delays or any duties, tariffs, Value-Added Tax (VAT) or other fees, which may be incurred with your purchase. If you refuse a package after it has shipped and cleared by customs, we will deduct all fees associated with the package return from your refund.

Shipping Holidays

The Wholistic Pet observes the following holidays and will not be shipping on:
New Year’s Eve
New Year’s Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Day after Thanksgiving
Christmas Eve
Christmas Day